¿How to Shop?
From the home page, you can go to the store clicking on:
- The button “Store” at the middle of the home page.
- On the button “Store” in the top menú.
- First look for the items that you like and add them to the shopping bag clicking on the button “Add to cart”. Keep in mind that you can customize your products, you just have to add the service Engraved to your shopping bag.
- Everytime you add a service or an item is very importat that you check the dimensions and characteristics of the products, you will find them in the Description tab at the right side of the producto page.
- When you add a producto the sistem will take you to the Resume Cart page. In this page you can check that everything is Ok with your order: quantities and prices, then you can proceed to the final step of the process clicking in the button “Proceed to checkout”.
- In Checkout page you have to fill the form with all your data, accept the Terms and Conditions of the our website. In this step the sistema will tell you the shipping cost and time. When you finish filling up the form click on the button “Place order”.
- Now the sistem will take you to the MercadoPago checkout where you can add the payment method and verify your shipping address.
- Once you finish you will recived an email with your Order data.
For international orders please contact firstname.lastname@example.org.
Available on backorder
Each A mà product is made 100% by hand by master craftsmen, therefore, not all are available immediately, for this reason the label “Available for backorder” indicates that the product you wish to purchase will be on the waiting list to be produced. This process can take between 3 to 5 days for small pieces and 1 to 3 weeks for medium or large ones (small bags, totes, pencil cases).
Personalization – Engraving products
The engraving or personalization of the A mà products is a free service. Because each personalized piece is made from scratch to create a totally unique product, the time between production and delivery is estimated within 3 to 5 business days. To access this service, the procedure is as follows:
* Add the service to your Shopping Bag along with all your products.
* In the “Notes” of the checkout form you can especified the letters you want to engraved.
* After your purchase the Customer Service team will contact you to request specifications of what products you want to customize and with what initials.
Conditions of the service:
* Maximum of the 3 letters.
* They must be different letters, that is, not repeated. An example of letters that can not be recorded: LL – RR – LJL.
IMPORTANT: Custom products do not enter into any current promotion or discount. Therefore they maintain their list price.
- Buenos Aires and Argentina:
The time between purchase and delivery (not the shipping) for each order take within 48 to 72 working hours (except custom products personalizados). Shipments are managed from Monday to Friday from 11am to 5pm (business days). All shipping is done directly with the MercadoPago platform: MercadoEnvíos. The company that makes the shipment is Correo Argentino and the estimated cost and time will depend on the distance. For CABA this service is free. Through the MercadoPago platform you can track the package or through the Correo Argentino website correoargentino.com
Only in cases to be considered and with prior agreement A mà Leather Goods will offer the possibility of withdrawing the products in a Pick Up Point. The days and hours are: Monday to Friday from 10 a.m. to 6:30 p.m., Blanco Encalada 4784, Villa Urquiza, Federal Capital.
IS IMPORTANT to take into account the following:
- Purchases with Pick Up Point pick-up can be coordinated by mail, WhatsApp (+54 9 1131499429), DM Instagram, so the user must communicate the product they want to buy, their color and characteristics , as well as any other service you wish to acquire.
- Once the email is sent, A mà Leather Goods will respond within 48 hours with the purchase link coordinating the estimated delivery date.
- The product will be delivered once the payment is confirmed, otherwise it can not be withdrawn.
- A mà Leather Goods does not accept payments against delivery.
- For international shipments please contact the mail email@example.com
IMPORTANT – SHIPPING ADDRESS:
For logistical reasons in A mà Leather Goods it is impossible for us to cross the data of our system with the data in the shipping address of MercadoPago. Since this last address is reflected in the shipping label, we urge users to verify that their data is updated in MercadoPago, so we can avoiding returned packages.
The User will have the right to return the products purchased on the Website during the term of five (5) consecutive days, counted from the delivery of the order. For this, users must notify A MÀ LEATHER GOODS in a reliable manner, within the indicated period, and put at our disposal the purchased product(s). The products must meet the following conditions: be in the same state in which they were received, have not been used, and be in the original packaging. A MÀ LEATHER GOODS will return to the user the amounts received once the product or products are confirmed and the conditions in which it was returned are acknowledged, discounting taxes and other amounts to be considered.
The cost of shipping and resending will be charged to the user, except in the case of a change due to a defect in the product, in which the change will be free of charge.
In the case of personalized products, returns will only be made in case of product imperfections.
A MÀ LEATHER GOODS reserves the right to consider whether or not to make a full refund of the amounts received for the purchase of the product or products purchased by the user, considering the above points.
The Meet Ups are informal meetings where clients can have a meeting with a master craftsman from A mà or with those who are behind the brand to see and even buy (with credit card or cash) directly any A mà product. These meetings are held at Blanco Encalada Street 4784 (Villa Urquiza, CABA) on Saturdays from 10:30 a.m. to 2:30 p.m. Those interested must book 30 minutes of meeting at least 24 hours in advance in the hours available in the time range already established. Once the reservation is made via WhatsApp or Email (see contacts or see Customer Service point) customers will receive a formal invitation via Calendar in their respective emails. It is important to send the products you wish to see, name, surname and email. Punctuality in these meetings is of the utmost importance.
For any questions please contact the e-mail firstname.lastname@example.org or via WhatsApp (+54 9 1131499429). All questions will be answered within a period no longer than 48hrs from Monday to Friday from 10am to 6pm.